1. Frame and Fork: The warranty period for the frame and fork is 2 years from the date of purchase.
2. Electrical Components: The warranty period for the motor, battery, and controller is 1 year from the date of purchase.
3. Mechanical Components: All other mechanical components, such as brakes and gears, are covered for 6 months from the date of purchase.
4. Accessories: Accessories, such as lights and racks, are covered for 3 months from the date of purchase.

1. Contact Us: Reach out to our customer service team via email or phone with your purchase details and a description of the issue.
2. Verification: Our team will verify the issue and determine if it falls under the warranty coverage.
3. Replacement: If the issue is covered, we will send the replacement parts free of charge within the warranty period. After the warranty period, the customer will need to cover the cost of parts and shipping.

1. Maintenance Tips: Regular maintenance and proper use can help extend the lifespan of your bicycle and its components. Refer to the user manual for maintenance guidelines.
2. Exclusions: The warranty does not cover damages caused by accidents, misuse, neglect, improper maintenance, or unauthorized modifications.
3. Service Network: We have a comprehensive service network to assist with repairs and maintenance. Contact us for details on the nearest service center.

Our dedicated customer support team is here to assist you with any questions or concerns regarding your VIVINIU bicycle. We are committed to ensuring your satisfaction and providing the best possible support.